Some questions you may like to ask
The most significant trend emerging in the managed services market is the increasing number of companies that are leveraging the managed service model as an alternative to a traditional break fix model. While many companies are just beginning to explore the managed service option, others that have already integrated large portions of their non-core business processes are moving towards a more comprehensive outourcing strategy (often involving multiple strategic partnerships between client organisations and vendors). Some client organisations are looking to strategic partnerships as a way to share risks and rewards with their suppliers.
MSP’s are also looking inward to address the root causes of growing support requirements. Data and cause analysis from MSP monitoring tools are now easily available – allowing IT organisations as well as the customer where neccessary to understand the reasons behind increasing support calls and tickets and then to identify the processes that need maximum support. That introspection has helped MSP’s optimise processes and leverage restructuring opportunities to their infrastructure support requirements substantially.
Where companies have fully embraced a Managed Services business model, they are able to truly leverage services to address increasing support requirements. These decisions are based on total cost of ownership (TCO) analyses and industry benchmarking exercise rather than on cost-saving and labour alone.
Managed Services allows you to change pricing structure and move your contracts to a results-orientated basis. Contracts used to be based on inputs such as hours worked. You can now create sustainability within your income stream - which in turn provides the business stability that will make your growth plans a reality.